ITSUP-102 CompTIA A+ Plus 220-801 and 220-802 Certification Exams Preparation Training Course at Milwaukee Area Technical College (MATC)


At Milwaukee Area Technical College (MATC) we prepare students for CompTIA A+ Plus 220-801 and 220-802 Certification Exams. COMPTIA A+ Preparation Training course course provides students with the knowledge and hands-on lab-based experience necessary to support personal computers and peripherals. MATC labs are equipped with modern equipment for lectures and hands on exercises. ITSUP-102 COMPTIA A+ Essentials prepares students for the CompTia A+ certification exam by providing a firm foundation of technical skills and knowledge. Topics covered include computer bus architecture, memory technologies, microprocessors, disk storage, troubleshooting, and operating system installation and configuration. This course is designed to prepare non-computer literate individuals with the background necessary to find IT Computer Support jobs.


ITSUP-102 CompTIA A+ Plus (Exam 220-801) Course Outline

The CompTIA A+ 220-801 examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 12 months of hands-on experience in the lab or field. Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support; understand the basics of virtualization, desktop imaging, and deployment.

1.0 PC Hardware

1.1 Configure and apply BIOS settings.

  • Install firmware upgrades – flash BIOS
  • BIOS component information
  • BIOS configurations
  • BIOS security (passwords, drive encryption: TPM, lo-jack)
  • Use built-in diagnostics
  • Monitoring

1.2 Differentiate between motherboard components, their purposes, and properties.

  • Sizes
  • Expansion slots
  • RAM slots
  • CPU sockets
  • Chipsets
  • Jumpers
  • Power connections and types
  • Fan connectors
  • Front panel connectors
  • Bus speeds

1.3 Compare and contrast RAM types and features.

  • Types
  • Single channel vs. dual channel vs. triple channel
  • RAM compatibility and speed

1.4 Install and configure expansion cards.

  • Sound cards
  • Video cards
  • Network cards
  • Serial and parallel cards
  • USB cards
  • Firewire cards
  • Storage cards
  • Modem cards
  • Wireless/cellular cards
  • TV tuner cards
  • Video capture cards
  • Riser cards

1.5 Install and configure storage devices and use appropriate media.

  • Optical drives
  • Combo drives and burners
  • Connection types
  • USB
  • Firewire
  • eSATA
  • Ethernet
  • IDE configuration and setup (Master, Slave, Cable Select)
  • SCSI IDs (0 – 15)
  • Hard drives
  • Solid state/flash drives
  • RAID types
  • Floppy drive
  • Tape drive
  • Media capacity

1.6 Differentiate among various CPU types and features and select the appropriate cooling method.

  • Socket types
  • Characteristics
  • Cooling

1.7 Compare and contrast various connection interfaces and explain their purpose.

  • Physical connections
  • Connector types: A, B, mini, micro
  • Serial
  • Parallel
  • VGA
  • HDMI
  • DVI
  • Audio
  • RJ-45
  • RJ-11
  • VGA vs. HDMI
  • Speeds, distances and frequencies of wireless device connections

1.8 Install an appropriate power supply based on a given scenario.

  • Connector types and their voltages
  • Specifications
  • Dual voltage options

1.9 Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs.

  • Graphic / CAD / CAM design workstation
  • Audio/Video editing workstation
  • Virtualization workstation
  • Gaming PC
  • Home Theater PC
  • Standard thick client
  • Thin client
  • Home Server PC

1.10 Given a scenario, evaluate types and features of display devices.

  • Types
  • Refresh rates
  • Resolution
  • Native resolution
  • Brightness/lumens
  • Analog vs. digital
  • Privacy/antiglare filters
  • Multiple displays

1.11 Identify connector types and associated cables.

  • Display connector types
  • Display cable types
  • Device connectors and pin arrangements
  • IDE
  • EIDE
  • Device cable types
  • 68pin vs. 50pin vs. 25pin

1.12 Install and configure various peripheral devices.

  • Input devices
  • Multimedia devices
  • Output devices

2.0 Networking

2.1 Identify types of network cables and connectors.

  • Fiber
  • Twisted Pair
  • Coaxial

2.2 Categorize characteristics of connectors and cabling.

  • Fiber
  • Twisted pair
  • Coaxial

2.3 Explain properties and characteristics of TCP/IP.

  • IP class
  • IPv4 vs. IPv6
  • Public vs. private vs. APIPA
  • Static vs. dynamic
  • Client-side DNS
  • DHCP
  • Subnet mask
  • Gateway

2.4 Explain common TCP and UDP ports, protocols, and their purpose.

  • Ports
  • Protocols
  • TCP vs. UDP

2.5 Compare and contrast wireless networking standards and encryption types.

  • Standards
  • Encryption types

2.6 Install, configure, and deploy a SOHO wireless/wired router using appropriate settings.

  • MAC filtering
  • Channels (1 – 11)
  • Port forwarding, port triggering
  • SSID broadcast (on/off)
  • Wireless encryption
  • Firewall
  • DHCP (on/off)
  • DMZ
  • NAT
  • WPS
  • Basic QoS

2.7 Compare and contrast Internet connection types and features.

  • Cable
  • DSL
  • Dial-up
  • Fiber
  • Satellite
  • ISDN
  • Cellular (mobile hotspot)
  • Line of sight wireless internet service
  • WiMAX

2.8 Identify various types of networks.

  • LAN
  • WAN
  • PAN
  • MAN
  • Topologies

2.9 Compare and contrast network devices, their functions, and features.

  • Hub
  • Switch
  • Router
  • Access point
  • Bridge
  • Modem
  • NAS
  • Firewall
  • VoIP phones
  • Internet appliance

2.10 Given a scenario, use appropriate networking tools.

  • Crimper
  • Multimeter
  • Toner probe
  • Cable tester
  • Loopback plug
  • Punchdown tool

3.0 Laptops

3.1 Install and configure laptop hardware and components.

  • Expansion options
  • Hardware/device replacement

3.2 Compare and contrast the components within the display of a laptop.

  • Types
  • Wi-Fi antenna connector/placement
  • Inverter and its function
  • Backlight

3.3 Compare and contrast laptop features.

  • Special function keys
  • Docking station vs. port replicator
  • Physical laptop lock and cable lock

4.0 Printers

4.1 Explain the differences between the various printer types and summarize the associated imaging process.

  • Laser
  • Inkjet
  • Thermal
  • Impact

4.2 Given a scenario, install, and configure printers.

  • Use appropriate printer drivers for a given operating system
  • Print device sharing
  • USB
  • Parallel
  • Serial
  • Ethernet
  • Bluetooth
  • 802.11x
  • Infrared (IR)
  • Printer sharing

4.3 Given a scenario, perform printer maintenance.

  • Laser
  • Thermal
  • Impact

5.0 Operational Procedures

5.1 Given a scenario, use appropriate safety procedures.

  • ESD straps
  • ESD mats
  • Self-grounding
  • Equipment grounding
  • Personal safety
  • Compliance with local government regulations

5.2 Explain environmental impacts and the purpose of environmental controls.

  • MSDS documentation for handling and disposal
  • Temperature, humidity level awareness and proper ventilation
  • Power surges, brownouts, blackouts
  • Protection from airborne particles
  • Dust and debris
  • Component handling and protection
  • Compliance to local government regulations

5.3 Given a scenario, demonstrate proper communication and professionalism.

  • Use proper language – avoid jargon, acronyms, slang when applicable
  • Maintain a positive attitude
  • Listen and do not interrupt the customer
  • Be culturally sensitive
  • Be on time (if late contact the customer)
  • Avoid distractions
  • Dealing with difficult customer or situation
  • Set and meet expectations/timeline and communicate status with the customer
  • Deal appropriately with customers confidential materials

5.4 Explain the fundamentals of dealing with prohibited content/activity.

  • First response
  • Use of documentation/documentation changes
  • Chain of custody


ITSUP-102 CompTIA A+ Plus (Exam 220-802) Course Outline

The CompTIA A+ 220-802 examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 12 months of hands-on experience in the lab or field. Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support; understand the basics of virtualization, desktop imaging, and deployment.

1.0 Operating Systems

1.1 Compare and contrast the features and requirements of various Microsoft Operating Systems.

  • Windows XP Home, Windows XP Professional, Windows XP Media Center, Windows XP 64-bit Professional
  • Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Windows Vista Enterprise
  • Windows 7 Starter, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, Windows 7 Enterprise
  • Features
  • Upgrade paths – differences between in place upgrades, compatibility tools, Windows upgrade OS advisor

1.2 Given a scenario, install, and configure the operating system using the most appropriate method.

  • Boot methods
  • Type of installations
  • Partitioning
  • File system types/formatting
  • Load alternate third party drivers when necessary
  • Workgroup vs. Domain setup
  • Time/date/region/language settings
  • Driver installation, software and windows updates
  • Factory recovery partition

1.3 Given a scenario, use appropriate command line tools.

  • Networking
  • OS
  • Recovery console

1.4 Given a scenario, use appropriate operating system features and tools.

  • Administrative
  • Task Manager
  • Disk management
  • Other
  • Run line utilities

1.5 Given a scenario, use Control Panel utilities (the items are organized by “classic view/large icons” in Windows).

  • Common to all Microsoft Operating Systems
  • Unique to Windows XP
  • Unique to Vista
  • Unique to Windows 7

1.6 Setup and configure Windows networking on a client/desktop.

  • HomeGroup, file/print sharing
  • WorkGroup vs. domain setup
  • Network shares/mapping drives
  • Establish networking connections
  • Proxy settings
  • Remote desktop
  • Home vs. Work vs. Public network settings
  • Firewall settings
  • Configuring an alternative IP address in Windows
  • Network card properties

1.7 Perform preventive maintenance procedures using appropriate tools.

  • Best practices
  • Tools

1.8 Explain the differences among basic OS security settings.

  • User and groups
  • NTFS vs. Share permissions
  • Shared files and folders
  • System files and folders
  • User authentication

1.9 Explain the basics of client-side virtualization.

  • Purpose of virtual machines
  • Resource requirements
  • Emulator requirements
  • Security requirements
  • Network requirements
  • Hypervisor

2.0 Security

2.1 Apply and use common prevention methods.

  • Physical security
  • Digital security
  • User education
  • Principle of least privilege

2.2 Compare and contrast common security threats.

  • Social engineering
  • Malware
  • Rootkits
  • Phishing
  • Shoulder surfing
  • Spyware
  • Viruses

2.3 Implement security best practices to secure a workstation.

  • Setting strong passwords
  • Requiring passwords
  • Restricting user permissions
  • Changing default user names
  • Disabling guest account
  • Screensaver required password
  • Disable autorun

2.4 Given a scenario, use the appropriate data destruction/disposal method.

  • Low level format vs. standard format
  • Hard drive sanitation and sanitation methods
  • Physical destruction

2.5 Given a scenario, secure a SOHO wireless network.

  • Change default user-names and passwords
  • Changing SSID
  • Setting encryption
  • Disabling SSID broadcast
  • Enable MAC filtering
  • Antenna and access point placement
  • Radio power levels
  • Assign static IP addresses

2.6 Given a scenario, secure a SOHO wired network.

  • Change default usernames and passwords
  • Enable MAC filtering
  • Assign static IP addresses
  • Disabling ports
  • Physical security

3.0 Mobile Devices

3.1 Explain the basic features of mobile operating systems.

  • Android 4.0.x vs. iOS 5.x

3.2 Establish basic network connectivity and configure email.

  • Wireless / cellular data network (enable/disable)
  • Bluetooth
  • Email configuration
  • POP3
  • IMAP
  • Port and SSL settings

3.3 Compare and contrast methods for securing mobile devices.

  • Passcode locks
  • Remote wipes
  • Locator applications
  • Remote backup applications
  • Failed login attempts restrictions
  • Antivirus
  • Patching/OS updates

3.4 Compare and contrast hardware differences in regards to tablets and laptops.

  • No field serviceable parts
  • Typically not upgradeable
  • Touch interface
  • Solid state drives

3.5 Execute and configure mobile device synchronization.

  • Types of data to synchronize
  • Software requirements to install the application on the PC
  • Connection types to enable synchronization

4.0 Troubleshooting

4.1 Given a scenario, explain the troubleshooting theory.

  • Identify the problem
  • Establish a theory of probable cause (question the obvious)
  • Test the theory to determine cause
  • Establish a plan of action to resolve the problem and implement the solution
  • Verify full system functionality and if applicable implement preventive measures
  • Document findings, actions and outcomes

4.2 Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.

  • Common symptoms
  • Tools

4.3 Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.

  • Common symptoms
  • Tools

4.4 Given a scenario, troubleshoot common video and display issues.

  • Common symptoms

4.5 Given a scenario, troubleshoot wired and wireless networks with appropriate tools.

  • Common symptoms
  • Tools

4.6 Given a scenario, troubleshoot operating system problems with appropriate tools.

  • Common symptoms
  • Tools

4.7 Given a scenario, troubleshoot common security issues with appropriate tools and best practices.

  • Common symptoms
  • Tools
  • Best practices for malware removal

4.8 Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures.

  • Common symptoms
  • Disassembling processes for proper re-assembly

4.9 Given a scenario, troubleshoot printers with appropriate tools

  • Common symptoms
  • Tools


[expand title=”IT Support Educational Credentials”]

Following IT Computer Support Academic offering are available at MATC:

  • IT Service Center Technician Pathway Certificate
  • Microsoft Enterprise Desktop Support Technician Specialist Pathway Certificate
  • Level 2 Service Center Technician Pathway Certificate
  • Advanced Technical Support Pathway Certificate
  • IT Computer Support Specialist Associate Degree Program
  • Review MATC IT Computer Support Specialist Pathways to learn more about courses that are part of the certificates and Associate Degree Program.


[expand title=”Study for Information Technology (IT) Industry Certifications”]

IT Computer Support Program prepares you for the following Industry Certifications:

  • COMPTIA A+ Certification
  • COMPTIA Mobility + Certification
  • Apple Certified Support Professional (ACSP)
  • HDI-SCA (Help Desk Institute Support Center Analyst Certification)
  • HDI-DST (Help Desk Institute Deskside Support Technician Certification)
  • ITIL Foundation (ITIL Foundation Certification)
  • Microsoft Enterprise Desktop Support Technician Certification (MCSA Microsoft Certification Exam 70-685)
  • Microsoft Certified Technology Specialist: Windows 7 Certification (MCTS Exam 70-680: Windows 7 Configuration)
  • Microsoft Office Specialist Certification (Latest version of Microsoft Office)
  • COMPTIA Security+ Certification (COMPTIA Security Plus)
  • COMPTIA Network+ Certification (COMPTIA Net+)


[expand title=”IT Computer Support Classes “]

Following IT Computer Support Classes are being offered:

  • COMPSW-106 Introduction to Microsoft Office – Word, Excel, Power Point (Microsoft Office Specialist – MOS)
  • ITSUP-101 Computer Information Systems Fundamentals
  • ITSUP-102 COMPTIA A+ Essentials
  • ITNET-101 Network Communications Network+ (Net+ Plus)
  • ITSEC-124 COMPTIA Network Security+ (Sec+)
  • ITSUP-140 Support Center Analyst (HDI-SCA, HDI-DST, ITIL Foundation)
  • ITSUP-108 Enterprise Desktop Support Technician (MCSA Microsoft Certification Exam 70-685)
  • ITSUP-150 Mobile Device Repair
  • ITSUP-152 Apple OSX Certified Support Professional (ACSP)
  • IT-107 Social Networking and Communication
  • ITSUP-153 Mobility Plus Admin (IOS, Android, Windows Mobile)
  • ITSUP-176 IT Project Management
  • ITNET-110 Windows 7 Administration (MCTS Exam 70-680)
  • ITSUP-198 Computer Support Internship
  • ITSUP-199 Computer Support Specialist Final Project


[expand title=”Milwaukee Area Technical College (MACT) Campuses and Locations “]

Milwaukee Area Technical College Campuses, Locations and Service Area

MATC has campuses in Milwaukee, West Allis, Oak Creek and Mequon helping Southeast Wisonsin student from Ozaukee, Washington, Waukesha, Walworth, Sheboygan, Port Washington and Dodge counties to get trained in the state of the art technologies: Windows 7, Windows 8, IOS, Android, Windows, Surface Pro 1, Surface Pro 2, Surface Pro 3, Google Nexus, Samsung Galaxy, iPhone, iPad and more.

If you live in one of the above listed areas, consider applying for – MATC IT Computer Support Associate degree and Certification Program. Milwaukee Area Technical College (MATC) is proudly servicing Greater Milwaukee area: Brookfield, Brown Deer, Burlington, Caledonia, Cedarburg, Cudahy, Elkhorn, Fort Atkinson, Franklin, Germantown, Glendale, Grafton, Greendale, Greenfield, Hartford, Menomonee Falls, Mequon, Mount Pleasant, Muskego, New Berlin, Oak Creek, Oconomowoc, Pewaukee, Port Washington, Richfield, Shorewood, South Milwaukee, Sussex, Watertown, Wauwatosa, West Allis, West Bend, Whitefish Bay, Whitewater, Racine, Kenosha, Addison, Barton, Bayside, Belgium, Big Bend, Bohners Lake, Browns Lake, Brownsville, Butler, Chenequa, Clyman, Darien, Delafield (city), Delafield (town), Delevan, Dousman, Dover, Eagle, Eagle Lake, East Troy, Elkhorn, Elm Grove, Elmwood Park, Erin, Farmington, Fox Lake, Fox Point, Franksville, Fredonia, Genesee, Hales Corners, Hartland, Horicon, Hustisford, Iron Ridge, Jackson, Jefferson, Johnson Creek, Juneau, Kekoskee, Kewaskum, Lac La Belle, Lake Geneva, Lake Mills, Lannon, Leroy, Lisbon, Lomira, Lowell, Mayville, Merton, Mukwonago, Nashotah, Neosho, Newburg, North Bay, North Prairie, Norway, Oconomowoc Lake, Okauchee Lake, Ottawa, Palmyra, Village of Pewaukee, Polk, Randolph, Raymond, Reeseville, River Hills, Rochester, Saukville, Slinger, St. Francis, Sturtevant, Sullivan, Summit, Theresa, Thiensville, Town of Germantown, Trenton, Union Grove, Vernon, Wales, Walworth, Waterford, Waterloo, Waupun, Wayne, West Milwaukee, Williams Bay, Wind Lake, Wind Point, Yorkville and other locations. Financial aid is available for qualifying candidates.


Click here to Register for COMPTIA A+ Certification Exam Training at MATC